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Frequently Asked Questions

No, but you will benefit from it; if you register with us you will be able to enjoy the following benefits through your Moksha Kart account:
• Save your address for faster shopping.
• Manage your account details, order history and email preferences and see order status.

Registering an account is very easy and take under a minute.

We accept all kinds of payment Methods such as:

•PayTm
•PhonePe
•GPay
•UPI
•Credit Cards
•Debit Cards
•Net Banking

etc.

Orders will normally be dispatched within 2-4 working days and take 5 to 6 days for delivery once dispatched. Please be advised that during Bank Holidays and busy periods such as Festive Seasons, it may take slightly longer to receive your order. We will always do our best to inform you about any delay.

You can apply for a return within 48 hours after you receive the products. We offer a full refund if the product is returned in its original condition and packaging. You must send the product back to us within 48 hours of telling us that you wish to return the product.
To make a return, please go to the "Returns" link in the customer service column at the bottom of the website. If you encounter any issues, you can also contact us at contact@akkadbakkad.store with your name, address, phone number and order number. We will then assist you in completing the return process.

PLEASE NOTE
WE ACCEPT RETURNS ONLY IF THE PRODUCT RECEIVED IS DAMAGED OR HAS ANY MANUFACTURING DEFECT. FOR MORE INFORMATION YOU CAN LOOK AT OUR TERMS AND CONDITIONS.

Coupons are applicable only when you LOGIN. If you do not have an account, you can quickly make one by clicking here.

If you already are logged in and cannot apply the coupon then the coupon is either invalid for your purchase or it has expired.

You can contact us for more help.


1. What kind of products are available on the website?
We offer a wide range of spiritual products on our website including daily puja needs, puja kits, shringar products, puja and festive favors, wedding favours etc.

2. Are the products authentic?
Yes, we manufacture our products from highesttrusted suppliers and all our products are 100% authentic.

3. How long does it take for the products to be delivered?
The shipping time for the products depends on your location, but it usually takes 5-10 business days for delivery.

4. What is the return policy?
We offer returns if the product is defective or has any manufacturing defect. If you get a product that has defect, we will be happy to repair or replace the damaged product. I these options are not available, we will give you a full refund.

5. Is the payment method secure?
Yes, we use secure payment gateways to ensure all transactions are safe and secure. All transactions are encrypted to the highest degree by our payment gateway.

6. How can I track my order?
You can track your order by logging into your account on our website and checking the order status. You will also receive a tracking number via email once your order has been shipped.

7. Do you offer international shipping?
Yes, we offer international shipping. However, shipping times and rates will vary depending on your location. You can connect with us to get an estimate for international shipping.

8. Can I cancel my order?
You can cancel your order within 24 hours of placing it. Once the products are shipped, cancellation will not be possible.

9. How do I contact customer service?
You can contact our customer service team by sending us an email at contact@mokshakart.com or by filling out the contact form on our website. We will get back to you as soon as possible. Our team is always ready to assist you with any queries or concerns you may have, and we will strive to get back to you as soon as possible. Rest assured that your satisfaction as our valued customer remains our top priority.

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